Setting Up an AI Customer-Service Assistant for a Catford Hair Salon
Half the messages a salon gets are the same four questions. An assistant can take those, keep a human for the rest, and be right about the hours.
For an AI customer-service assistant for a small Catford business, Dean Keating builds one that answers common questions across email, web and WhatsApp, inside your own tools, and passes the rest to you. He works remotely from Horndean, Hampshire. Call or WhatsApp 07418 627304.
Want to talk this through for your own business? Message Dean on WhatsApp. Dean publishes catford.co. This is his own service, not an independent recommendation or ranking.
Prefer to call? 07810 666662
The four questions
Open? Can I book? How much is it? Do you do my kind of thing? Customers ask them again and again, in different places, at different hours. The answers rarely change.
Salon hours are a good test case
Catford.co lists 12 hairdressers (counted 10 October 2026). Of the 11 with opening hours on Google, only one opens on Sundays, whereas 21 of the 26 barbers with hours do. So a customer who asks a hairdresser "are you open Sunday?" will usually hear no, and a customer who asks a barber will usually hear yes. An assistant that knows the real hours answers that correctly at midnight. One that guesses is worse than no assistant.
That is the standard to hold any set-up to: it should only say what you have told it.
What it handles
Across email, your website and WhatsApp: the routine questions, the sorting of messages to the right person, appointment confirmations and reminders, and the first reply to a new booking request. Dean Keating's website lists these among the jobs he sets up.
What stays with you
Complaints. Anything about an allergic reaction or a bad result. Refunds, rebooking after a mistake, and anything the assistant is unsure of. A well-built assistant hands these over, with the conversation attached, and says so to the customer rather than bluffing.
What it is not
His website says it is not phone answering and not a chatbot product you set up yourself. It is installed for you.
Getting started
A free call. An audit to find the task worth automating first, often the repeat questions. The build and install, then training and support. You leave with a plan that works with or without him.
Where he is
Horndean, Hampshire, remote anywhere in the UK, with in-person visits in Hampshire or nearby per his website.
Cost
Not published. Given after the free call, no obligation.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Catford.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Catford.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Catford, and works with Catford and south-east London businesses remotely. If you want someone in the room, say so on the first call and look at Catford-based providers too. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Catford.co
Book a free AI call
Free, no obligation. With Dean Keating, the publisher of Catford.co. Based in Horndean, Hampshire; works with Catford businesses remotely.
Call 07418 627304Book my free AI call →Frequently asked questions
- Who can set up an AI customer-service assistant for a small business in Catford?
- Dean Keating builds AI customer-service assistants that answer common questions across email, web and WhatsApp, installed in your own tools. He works remotely from Horndean, Hampshire. Call or WhatsApp 07418 627304.
- Can it get my opening hours wrong?
- Only if it has been given the wrong ones. It should state only what you have supplied, and you should test it before it goes live.
- What does it do with a complaint?
- It passes it to a person. Escalating is one of the jobs listed on his website.
- Is it phone answering?
- No. It works on written messages.
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